Privacy Policy (POPIA Compliant)
Silverton Radiators respects your right to privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your name, contact number, and email address when you submit an enquiry form
- Vehicle details for the purpose of providing quotes or services
- Payment and billing information (where applicable)
We may also collect non-personal information such as browser type, device information, and website usage statistics to improve our website.
2. How We Use Your Information
Your personal information is used solely for the purposes of:
- Responding to your enquiries or service requests
- Providing accurate quotations and carrying out services
- Processing payments and maintaining client records
- Sending important updates, invoices, or service reminders
- Complying with legal or regulatory requirements
3. Sharing of Information
Silverton Radiators will not sell, rent, or share your personal information with any third party except:
- When required by law, or
- When necessary to provide services through trusted third-party suppliers (e.g. courier or payment providers), who are also bound by confidentiality and data protection obligations.
4. Data Storage and Security
We take all reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
Your information is securely stored and only accessible to authorised personnel.
5. Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Object to the processing of your information
- Lodge a complaint with the Information Regulator of South Africa if you believe your information is being handled unlawfully
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
6. Retention of Information
We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law.
7. Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings; however, this may affect website functionality.
8. Updates to This Privacy Policy
Silverton Radiators reserves the right to update or modify this Privacy Policy at any time.
All changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your POPIA rights, please contact us at:
📞021 531 1260
📧 tracy@silvertonparow.co.za